Deployment walkthrough

Deploying a Vapi voice agent for a med spa

Bookings tied to specific providers and rooms, treatment questions that brush against medical advice, and callers who expect a concierge, not a bot.

01

The vague brief

TODO: full write-up — the med spa's opening ask and the compliance constraints it omitted

02

Scoping

TODO: full write-up — how the med spa engagement was scoped: services, providers, advice boundaries

03

What broke

TODO: full write-up — the failure modes real med spa calls exposed in the first week

04

Hardening

TODO: full write-up — guardrail, prompt, and booking-flow changes that fixed the med spa failures

05

The eval check

TODO: full write-up — the eval suite that gates changes to the med spa agent before deploy

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